💰 REFUND POLICY

(Extreme Mountain Gear Return System)

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1. Return Window

Returns accepted within 30 days of delivery.

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2. Eligible Returns

• Defective items
• Damaged products
• Incorrect shipments

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3. Non-Eligible Returns

• Gear used in mountain or survival activities
• Dissatisfaction due to personal skill level
• Minor cosmetic variations
• Delays caused by shipping

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4. Return Conditions

Items must be:

• Unused
• Complete with all accessories
• In original packaging

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5. Verification

Photographic or video evidence may be requested.

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6. Return Authorization

Required prior to shipping items back.

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7. Refund Timeline

Refunds processed within 5–10 business days after approval.

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8. Shipping Costs

• Return shipping is the responsibility of the customer
• Original shipping fees are non-refundable

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9. Cancellation Policy

Orders can be canceled within 12 hours of placement if not yet processed.

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10. Chargebacks

Unauthorized chargebacks will be disputed.